Reference

How longtoto Handles Your Personal Data

Your personal data — from account registration details to payment records tied to DANA, OVO, GoPay and QRIS — is collected and stored only to operate your account…

Data collected with your consentQRIS & DANA transaction records protectedAccount data retained per Indonesian regulationRight to request deletionContact us anytime to review your data
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longtoto How longtoto Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your longtoto account, you can contact our privacy team through any of the three channels below. Our support team is available 24 hours a day, seven days a week, and privacy-related requests submitted via live chat or email are acknowledged within one business day. Data requests from accounts in Jakarta and Surabaya are processed through the same queue with no regional delay.

Team online

Live Chat

Open the live chat window inside your longtoto account dashboard at any time — 24/7 availability means a privacy request submitted at midnight receives the same handling as one sent at noon.

Email Support

Send your data access or deletion request to our dedicated privacy email address. We acknowledge every email within one business day and resolve most standard requests within seven calendar days.

Account Settings

Navigate to Settings → Privacy in your longtoto account to download a copy of your stored profile data, update your contact details, or withdraw marketing consent directly without contacting support.

DATA HANDLING PRACTICES

Six Ways We Protect Your Information

longtoto applies specific technical and procedural controls at every stage your data moves through our systems — from the moment you enter your phone number at registration through to each QRIS or…

Encrypted Storage

All account credentials and payment references — including your linked OVO wallet ID and GoPay number — are stored using AES-256 encryption. Only authenticated system processes read this data; no human agent has plain-text access.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can review and withdraw cookie consent at any time through the cookie preference panel in your account footer.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction data is handled by certified payment processors and is not stored on longtoto servers beyond the reference number needed to verify your transaction status and account balance.

Retention Schedule

Account profile data is retained for as long as your account is active. Financial transaction records are kept for the period required under Indonesian financial regulations, then securely deleted on a rolling schedule.

Third-Party Sharing Rules

We share your data only with payment processors, game studios such as those powering our Live Dealer Lobby and Fish Hunter rooms, and regulatory bodies — never with advertising networks or data brokers.

Your Correction Right

If any stored detail — your email address, phone number or linked payment method — is inaccurate, you can correct it via Settings → Profile or by contacting support. Corrections take effect within 24 hours of verification.

Frequently Asked Privacy Questions

The questions below cover what we get asked most about data rights, account information and how our privacy policy applies to payment methods like DANA and GoPay. If your question is not answered here, our live chat team is available around the clock to help.

We collect your name, email address, phone number and date of birth at registration. If you deposit via DANA, OVO, GoPay or QRIS, we also store the transaction reference number to reconcile your account balance. We do not store full payment credentials on our servers.

Yes. Navigate to Settings → Privacy in your longtoto account and select 'Download My Data'. You will receive a file within 72 hours containing your profile details, transaction references and account activity log, where local law permits this right.

After account closure, we retain financial transaction records for the period required under Indonesian regulations — typically five years — then delete them. Non-financial profile data such as your email address is removed within 30 days of closure.

We share only the minimum necessary data. Payment processors receive your transaction reference to verify DANA or QRIS deposits. Game studios powering titles like Crash Games or Super Bingo receive no personally identifiable information — only an anonymised session token.

Open Settings → Notifications in your account and toggle off 'Promotional Messages'. Changes apply immediately. You can also unsubscribe from any marketing email by clicking the unsubscribe link at the bottom of that email — no login required.

We use session cookies (required for login), analytics cookies (to improve page performance) and optional preference cookies. You can review and adjust which categories are active in the cookie preference panel linked in the page footer — functional cookies cannot be disabled as they keep your session secure.

Contact our privacy team via the dedicated email address listed under Settings → Privacy, or use the 24/7 live chat inside your account. We acknowledge all privacy complaints within one business day and aim to resolve them within 14 calendar days.

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